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L.L. Bean Sued for Ditching Its Beloved Return Policy

Some customers are furious.
Finished boots await packaging at L.L. Bean Inc.’s manufacturing facility in Brunswick, Maine.

Finished boots await packaging at L.L. Bean Inc.’s manufacturing facility in Brunswick, Maine.

Photographer: Shiho Fukada

L.L. Bean Inc. is facing a breach of warranty lawsuit after changing its decades-old lifetime warranty, in what may be the first of many claims over the now-dead policy.

The complaint, filed this week in Chicago federal court, seeks class-action status. The plaintiff, Victor Bondi, is described in the filing as “a loyal customer” of L.L. Bean, having purchased the iconic Bean Boots, among other products.