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Samsung’s Recall Is Official, Now It’s Time to Rebuild Trust

  • Samsung offering free replacements for most Note 7’s in U.S.
  • Phone was known to catch on fire, with potential for burns
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U.S. Regulators Announce Recall of Samsung Phones

Now that Samsung Electronics Co.’s recall of the explosion-prone Galaxy Note 7 smartphone is official in the U.S., the company can start focusing on the tough job of restoring public trust.

Samsung unveiled a global replacement program for the big-screen device two weeks ago, but the formal recall on Thursday by U.S. safety regulators is more involved because it makes the sale of affected devices illegal and sets other guidelines. With that hurdle out of the way and replacement phones set to start shipping within days, the Suwon, South Korea-based company now needs to manage the fallout.