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​​​​​​​As Black Travelers Turn Away, Airbnb Creates New Anti-Bias Policies

The new guidelines are a step in the right direction, but black leisure consumers may not wait around for the company to make things right.
Ashley Warmington, CEO of Cozy Oasis, sits in the living room of a property that she manages listings for in New York. Warmington is partnering with the anti-racist lodging website Noirbnb.
Ashley Warmington, CEO of Cozy Oasis, sits in the living room of a property that she manages listings for in New York. Warmington is partnering with the anti-racist lodging website Noirbnb.Bebeto Matthews/AP

It appears that the short-term rental company Airbnb has heard African Americans’ complaints about discrimination in their services, grievances aired publicly over Twitter and in media outlets including The Root. On Thursday, Airbnb announced new guidelines for their members on how to reduce racial biases that leave African Americans with fewer opportunities to enjoy the service.