JPMorgan Courts Millennials by Putting the Whole Car-Buying Nightmare Online
Millennials, countless surveys will tell you, are not fans of big banks. They are smart, price-sensitive consumers who are far more likely than older customers to switch lenders if they find a better deal.
They are also a huge, irresistible demographic for the financial industry, which is why banks do everything possible to ensure that these digitally native customers stay loyal once they’ve pinched their noses and opened accounts. That means sophisticated social media, nimble mobile-banking platforms, and—in a bid to gain some fintech street cred—a new end-to-end car-buying service by Chase that can be accessed via smartphone. (Or, if you’re old-school, by computer.)
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