RBC Ends TD’s 10-Year Winning Streak in J.D. Power Study

Updated on
  • RBC gets top rank in customer satisfaction for first time
  • Overall satisfaction rises for 5 big banks from year earlier

Royal Bank of Canada ousted Toronto-Dominion Bank from the top spot in a J.D. Power consumer banking satisfaction ranking for the first time, ending a decade-long winning streak for the country’s second-largest lender by assets.

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