Seven & I’s New Chief Pledges Fix for Retailer in a Hundred Days

Updated on
  • Expect new management to restructure lagging units: JPMorgan
  • Activist Dan Loeb backed Isaka to lead Seven-Eleven owner

The new head of Seven & i Holdings Co. is giving himself and his new management team about three months to come up with a plan to sort out the sprawling Japanese retail group, as it juggles under-performing businesses and plots an expansion in the U.S.

QuickTake Remaking Japan Inc.

“I want to sort out major issues, work up a growth strategy and a structural reform plan and announce them to everyone in 100 days,” Ryuichi Isaka said in a briefing held in Tokyo on Thursday, hours after the company’s shareholders approved his appointment as president following weeks of boardroom drama.

With his new team in place, Isaka faces the daunting task of reforming less profitable divisions that activist investor Dan Loeb pushed to be restructured or divested. Seven & i will also need to figure out how to expand its core business of operating convenience stores, amid lethargic economic growth in Japan and intensifying competition from chains such as FamilyMart Co. and Lawson Inc.

For a Gadfly commentary on Dan Loeb’s efforts to reshape Seven & i, click here.

Billionaire Loeb had backed Isaka to run the group in a management struggle with former Chairman and Chief Executive Officer Toshifumi Suzuki. In a letter to Seven & i’s board in late March, the Third Point LLC founder also said he wants the the Japanese company to restructure its Ito-Yokado Co. general-merchandise unit and divest retailers including Sogo & Seibu.

The 58-year-old Isaka signaled he wasn’t in a hurry to force changes at the group’s weaker businesses, which have under-performed compared with Seven & i’s convenience stores unit amid Japan’s economic malaise.

“Sometimes shareholders point to Ito-Yokado and Sogo & Seibu’s poor performance but I want to review the roles that they play in the community, not just judging by their business types,” said Isaka, who served as president of Seven-Eleven Japan Co. since 2009.

Seven & i rose 1.1 percent to 4,700 yen by the close of trading in Tokyo on Thursday, the highest level in about a week. The benchmark Topix index was unchanged.

Thirteen other executives’ appointments were also approved at Seven & i’s shareholder meeting, including executive vice president Katsuhiro Goto and Seven-Eleven Japan president Kazuki Furuya. The 83-year-old Suzuki, who had tried but failed to oust Isaka, will remain as Seven & i’s honorary adviser, the new president said at the briefing.

Problematic Businesses

“All we are expecting from Seven and i’s new management led by Isaka is a speed-up of restructuring of its unprofitable businesses,” Dairo Murata, an analyst at JPMorgan Securities Japan Co. said by phone. “They own a lot of problematic businesses. We’re hopeful but anxious at the same time.”

Isaka plans to increase the number of 7-Eleven Inc. outlets in the U.S. to boost its market share, he said in an interview last week, amid slowing demand in Japan and as the chain contends with intensified competition from rivals FamilyMart Co. and Lawson Inc.

Seven-Eleven had a network of 27,059 subsidiary convenience stores around the world as of end of November, including 18,242 in Japan and 7,947 in the U.S., and a further 30,417 area licensees including in South Korea, Southeast Asia and Europe as of end-September.

Suzuki, who officially resigned from his roles at Seven & i on Thursday, struck a conciliatory tone when he addressed the meeting after Isaka’s confirmation.

“I’d like shareholders to give further support to our company,” said Suzuki.

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