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Citigroup to Bring Voice Recognition to Asia Amid Digital Push

  • Bank expects to have at least 1 million users in one year
  • HSBC and Standard Chartered are exploring similar services


Photographer: Andrew Harrer/Bloomberg

Citigroup Inc. said it’s set to be the first major bank in Asia to roll out voice recognition technology to its retail customers, part of a move to upgrade its Internet and mobile banking offering across the region.

The New York-based bank plans to have at least 1 million Asian users of the technology within the next 12 months, doing away with cumbersome passwords and speeding up transactions such as money transfers, bill payments and checks on account balances, according to Anand Selvakesari, Citigroup’s Singapore-based consumer banking head for Asia Pacific.