Ryanair Invites Testy Customers to Vent Via `Rate My Flight' App

  • Passengers will be able to comment at each stage of trip
  • CEO says bookings have converted him to friendly approach

Ryanair Holdings Plc, once notorious for its spartan cabins and hands-off attitude to customer service, plans to give passengers still unconvinced by a recent charm offensive a platform to make their gripes clear.

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