Skip to content
Subscriber Only

Siri Doesn't Have the Answers to Some Mental Health Concerns

  • Researchers question responses on issues such as depression
  • Results point to limits of smartphones' automated assistants
Updated on

While more and more people use their smartphone to ask health-related questions, a new study found that conversational agents like Siri come up short when it comes to responding to serious issues involving mental health.

More than 60 percent of adult smartphone owners in the U.S. use their device for health information. But a study by the University of California at San Francisco and Stanford University School of Medicine found that Siri and other smartphone artificial intelligence assistants trivialized some important inquiries or weren’t able to provide appropriate information especially when it came to questions about rape and domestic violence.