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United Computer Failure Spanned Multiple Systems as Woes Persist

Bloomberg business news

Why Is United So Vulnerable to Computer Glitches?

A United Airlines computer fault that disrupted travel for thousands of fliers began with a router malfunctioning and prevented the carrier from ticketing passengers and dispatching crews.

Wednesday’s two-hour failure was separate from other recent digital mishaps, United spokeswoman Megan McCarthy said. But United’s persistent travails raise the prospect that customers may pick other carriers, according to consultants such as IdeaWorksCompany’s Jay Sorensen.