How Zappos Converts New Hires to Its Bizarre Office Culture

Holacracy prompted more than 200 employees to quit. Now the shoe retailer is figuring out ways to get new hires to stick around
Photo by Link Humans via Flickr

DeVonTae Browne didn't know anything about the management discipline of Holacracy before showing up at orientation for his new job in customer service at Zappos. "I wasn't entirely sure what it meant," he admits. Three weeks into the online shoe retailer's monthlong on-boarding slog, Browne is a convert to the avant garde management strategy. "I’m pretty much buying whatever someone is selling, as far as Holacracy goes," Browne says. "I’m definitely all-in."

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