United Airlines came under harsh criticism from passengers over how the carrier handled a 24-hour stranding that included an overnight stay in the barracks of a remote Canadian military base.
Travelers on the Chicago-to-London flight late on June 12 took to social media to complain about a lack of communication, crew members’ lodgings in hotel rooms and a diversion to New Jersey before continuing on the journey to England. United cited an unspecified mechanical issue for the unscheduled landing.
