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Bank of America Least Loved in Places Where It’s Best Known

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Bank of America Corp. ranked worst among its peers in retail customer satisfaction in states where it has the most branches, California and Florida, according to an annual survey by J.D. Power.

As consumer sentiment toward the industry improved, Bank of America fell further behind competitors, according to the survey released Thursday. The second-biggest U.S. lender ranked last in four of 11 regions this year, including the Northwest and Southeast, compared with two in 2014.