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Uber to Improve Privacy Program After Stumble, Review Says

The Uber app.

The Uber app.

Photographer: Andrew Harrer/Bloomberg
Updated on

Uber Technologies Inc. should expand its privacy program to improve disclosures, training and employee accountability, according to an internal review that the company commissioned after a customer-data controversy.

The assessment, conducted by law firm Hogan Lovells and released Friday, said Uber has invested significantly in privacy and laid out 10 recommendations for the company to enhance its privacy practices. Those include more strictly regulating how employees of the mobile car-booking company access customer data, creating mandatory job training on data privacy for workers, deleting inactive accounts and setting up a whistleblower hotline to handle customer complaints.