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Digital Shipping Platforms Cutting $684 Million Errors

The shipping industry, which carries 90 percent of world trade, is finally going digital.

Until recently, if you wanted to send a couple pallets of television sets from Hong Kong to New York, you had to place your order over the phone with a human on the other end. Those humans make mistakes about 20 percent of the time, costing $684 million a year, according to Ocean Audit Inc., which examines invoices for retailers such as Macy’s Inc.