What's the Best Way to Break Bad News?

What’s the best way to break bad news?
Delaware Governor Jack Markell speaks in Washington in December 2012 Photograph by Andrew Harrer/Bloomberg

Scott Wyatt
Chairman, NBBJ
“I try to never go in with the answer. Starting with questions and an open mind is more likely to achieve a positive outcome. I always say: You’ve got two ears, two eyes, and one mouth. Use them proportionately.”

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