Airline Customer Service: Still Not as Bad as Cable TVBy
Man, people still hate the airlines. A lot. According to survey data released today by the American Customer Satisfaction Index, airlines rank 40th out of 44 industries in customer satisfaction—behind such bastions of customer service as cell-phone companies, the U.S. Postal Service, and municipal utilities. The only industries that ranked worse were cable TV, social networks, and Internet service providers.
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