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Why Negativity Is Really Awesome

That irritating in-house critic can prevent blunders if managed smartly and given a voice
Why Negativity Is Really Awesome
Illustration by 731

Last March, Rocky King, executive director of Oregon’s health insurance exchange, predicted that Cover Oregon was about to become the pride of the state. “This is an incredible project,” he told the Lund Report, a local health-care news site. “When people see what we’re doing in Oregon compared to Idaho, Maine, or Florida, they’ll be proud of what we’ve been able to accomplish.”

He wasn’t the only one brimming with optimism. “The state of Oregon is leading the nation,” Carolyn Lawson, chief information officer for the Oregon Health Authority, told legislators in 2012. “According to the feds, we’re easily nine months ahead of any other state. We have multiple states that are asking if they can participate with us.”