A Postal Union Chief Sees the Future, and It’s EBay and Amazon

Like a lot of people concerned about the fate of the U.S. Postal Service, Jeanette Dwyer is frustrated. The president of the National Rural Letter Carriers’ Association insists the USPS is in better shape than people think and says the agency should be expanding service, not cutting it. That might sound a little pie-in-the-sky at a time when the postal service has been losing billions of dollars in part because fewer and fewer people are sending letters. But she sees a future in which package delivery overtakes first-class mail as the USPS’s most important service—and where some of the biggest names in retail contract with the agency, taking advantage of its nationwide fleet and army of letter carriers to deliver products.

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