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Ryanair Pushing Customer Focus Lets O’Leary Confront IAG

Ryanair Holdings Plc aims to become more user-friendly with a simpler website and cooperation with travel agents, in a cultural revolution for the airline that pioneered low-cost travel with minimal customer service.

Ryanair, Europe’s No. 1 discount carrier, plans to announce a website revamp at its annual shareholder meeting on Sept. 20, said Chief Executive Officer Michael O’Leary. The company may also add a handful of longer-distance routes including Israel and is open to cooperation with long-haul carriers, he said.