The Startup Cashing in on FedEx's On-Time Guarantee

Photograph by Peter Foley/Bloomberg

FedEx and UPS offer an array of services to help small businesses save time and money. They also offer full refunds for late deliveries, but they don’t make it easy to collect them, says Jose Li, a former FedEx executive who founded startup 71lbs. to handle the process for small companies. “A lot of these customers have never heard of the money back guarantee,” he says.

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