India's Outsourcing Firms Must Boost Morale

Potential recruits are going to more traditional industries
Software programmers develop applications at the MoFirst Solutions office in Mumbai Photograph by Kainaz Amaria/Bloomberg

India’s business-process-outsourcing (BPO) companies have a problem. The $50 billion industry has enjoyed phenomenal growth: The top 20 BPO companies’ employee base grew 12 percent in 2011, according to Dataquest, and the domestic market is expanding.

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