Every now and then, a Quicken Loans employee accidentally “pocket” dials Chief Executive Bill Emerson. He doesn’t mind. “It’s an open culture,” he says. In the past six years, the 49-year-old has given out the number of his personal cell phone to each of the Detroit company’s 8,500 employees.
“It’s a personal choice for a CEO,” he says. “I encourage leaders to be accessible because it breeds an inclusive culture.”