‘It’s Just Insane’: American Airlines Travelers Vent

Passengers flying American Airlines move down a corridor in Terminal 3 at Heathrow Airport in London Photograph by Robert Nickelsberg/Getty Images

American Airlines can’t seem to catch a break. Not only did the bankrupt Fort Worth-based carrier recently terrify passengers by having seats dislodge during flights, but also its relationship with pilots remains sour due to labor disputes. The number of flights has been reduced to cope with cancellations and delays after on-time arrivals hit 59 percent in September. To top it off, novelist Gary Shteyngart wrote a withering account in the New York Times of his own flight across, or attempt to cross, the Atlantic.

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