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Smart Customers Abandon Stupid Companies

Smart Customers Abandon Stupid Companies

Before anyone accepts the job as chief executive officer of Best Buy, a company valued at about $7.6 billion, they ought to consider a firm worth $74 million: Kodak.

Neither company anticipated the disruptive nature of digital technologies. Both stuck too long with a formerly successful business model. Best Buy faces a huge challenge: Consumers use their stores as showrooms for products they buy for less money from other merchants, mostly online.