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British Airways Crews Tap Into IPads for Lowdown on VIP Flyers

British Airways flight attendant Daljit Kaur used to sift through five pages of printouts before takeoff to memorize details of key customers. Now a flick of her finger brings their names and foibles immediately to hand.

Kaur, a 28-year BA veteran, is one of 1,200 crew issued with Apple Inc. iPads in a bid to lift service standards. Data is loaded 24 hours before a flight and updated until departure, with the tablet small enough to be used discreetly in the cabin.