Real Leaders Don't Fire People

Managing is hard and confusing. People are complicated and thorny. Some are irascible and some run hot and cold. Like the other important people in our lives—spouses, children, siblings, parents, and close friends—our employees confound and annoy us. So how do we respond? If our answer is, “these employees tick me off; I think I’ll fire them,” we’ve abdicated our responsibilities as managers and leaders.

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