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Netflix Customers Jam Phones on Higher Prices, Analyst Says

Netflix Inc.’s telephone lines were jammed by customers complaining about a 60 percent price increase for the company’s online and mail-order movie rental services, a BTIG LLC analyst said.

Of 35 calls BTIG made to Netflix over a couple of hours today, 15 went through, Rich Greenfield of New York-based BTIG said in a report. He cited wait times of 9 minutes to 15 minutes.