Phillip Herr looks like many of the men who toil deep within the federal government. He wears blue suits. He keeps his graying hair and mustache neatly trimmed. He has an inoffensively earnest manner. He also has heavy bags under his eyes, which testify to the long hours he spends scrutinizing federal spending for the U.S. Government Accountability Office, the congressional watchdog agency where he is Director of Physical Infrastructure Issues. As his title suggests, Herr devotes much of his time to highway programs. But for the past three years he has been diagnosing what ails the U.S. Postal Service.
It’s a lonely calling. “Washington is full of Carnegie and Brookings Institutes with people who can tell you every option we have in Egypt or Pakistan,” laments Herr, who has a PhD in anthropology from Columbia University. “Try and find someone who does that on the postal service. There aren’t many.”
