Don't Overlook Customer Service BasicsBy
The liberal return policies and fast shipping that define Internet marketplaces have made customer service offered by many retailers better than ever, whether they operate brick-and-mortar storefronts or online sites, says Micah Solomon, co-author of Exceptional Service, Exceptional Profit. The problem, he argues, is that most individuals don't feel better about the service they receive—because of rising expectations, and because many smaller businesses don't do a good job keeping up with their larger counterparts. Solomon's tips for small business owners seeking to improve customer service:
To continue reading this article you must be a Bloomberg Professional Service Subscriber.
If you believe that you may have received this message in error please let us know.
- The Latest on the Political Turmoil in Zimbabwe
- Goldman Sachs Sees Four 2018 Fed Rate Hikes as U.S. Growth Gains
- Norway Oil Bosses Insist End Isn't Nigh After $35 Billion Shock
- Bitcoin Soars Past $8,000 as Technology Shift Concern Vanishes
- Subways May Be the Latest Casualty of China's Crackdown on Debt