Turn Yourself into an Office Diplomat

At a formal brainstorming session I once attended, the team leader started by pointing emphatically to a sentence on the whiteboard: "The word 'no' is not allowed." That simple rule helped to explain why innovation thrived at the company and also demonstrated the leader's tactful and motivational style. By being open, listening to others with respect, and seeing the value in what they had to say—vs. shooting down ideas—she fashioned herself into a great leader and a true office diplomat.

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