Accelerating UAW's Buy-In at GMRick Wartzman
In the mid-1940s, with Peter Drucker serving as a consultant on employee relations, General Motors (GM) President Charlie Wilson became convinced that the automaker needed a new approach to dealing with its workers. He designed an early version of "quality circles" in which the rank and file could, as Drucker put it, "identify themselves with product and company," as well as "be held responsible for quality and performance."
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