Reduce Your Company's Cell-Phone Bill

Mindy Prowler worked as a customer service manager for three mobile-phone resellers before she started her own company, Thousand Oaks (Calif.)-based Cellular Billing Consultants, a dozen years ago. She sells her insider expertise mostly to small business owners who want to cut out-of-control cell-phone expenses. She finds that new clients are often paying 10 percent to 60 percent more per month than they should, thanks to billing errors and inappropriate pricing plans. Prowler, whose business employs three and brings in $150,000 annually, spoke recently to Smart Answers columnist Karen E. Klein. Edited excerpts of their conversation follow.

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