Fallen Soldiers’ Families Denied Cash Payout as Insurers Profit

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The package arrived at Cindy Lohman’s home in Great Mills, Maryland, just two weeks after she learned that her son, Ryan, a 24-year-old Army sergeant, had been killed by a bomb in Afghanistan. It was a thick, 9-inch-by-12-inch envelope from Prudential Financial Inc., which handles life insurance for the Department of Veterans Affairs.

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