Skip to content
Subscriber Only

Intuit Blackout Shows Challenges of Online Makeover

When a power failure knocked out Intuit Inc.’s servers last month, the outage did more than strand 300,000 customers. It showed the challenges in shifting from selling shrink-wrapped software to Internet-based services.

Under Chief Executive Officer Brad Smith, Intuit is aiming to get more than 75 percent of sales from Web-based services and software by 2015. To do that, he plans to continue a run of Internet acquisitions. Smith’s also developing new features and investing in operations to prove that Intuit, best known for its TurboTax and Quicken, can run a reliable online service.