Monday Links: Who Answers Your Phone?

The Boston Globe’s Scott Kirsner explains why startups should have someone answering the phones and greeting visitors who walk in the door. (H/t VC Dispatch)

Businesses continue to use microfinance loans when they’re locked out of bank financing, Ylan Q. Mui reports in the Washington Post.

TALF, the Fed program to unfreeze the secondary market for small business loans, is expiring, writes the WSJ’s Emily Maltby.

Tax policy expert and former BW writer Howard Gleckman, writing in the Christian Science Monitor, argues that small businesses will benefit from health care reform that addresses the insurance market disadvantages they face.

Reuters’ Felix Salmon argues that small business lending is among the most efficient ways to create jobs.

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