What SAP Needs After Apotheker

Late in January, just hours after SAP (SAP) reported its fourth-consecutive quarterly drop in sales, executive board member Bill McDermott said that he'd heard the customers' complaints about price increases imposed during a recession and that the world's largest supplier of business software was responding. "I'm not deaf," McDermott said in an interview. He also pointed to signs of a stronger 2010: After two years of belt-tightening, customers were starting to buy software. "CEOs need to grow their businesses again," he said.

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