Give Your Customer Service a Web Makeover

Small businesses with limited staff and resources can easily get overwhelmed when it comes to responding to their customers. Using homegrown tools and spreadsheets can get frustrating and jeopardize the customer relationship. The good news for businesses starting out today is the Web offers a whole host of easy, affordable tools that can help to ensure that businesses have a meaningful dialogue with their customers, even when they’re counted in hundreds of thousands. Below are three tips for startups on integrating Web tools into their customer service.

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