Lessons from the Data Breach at Heartland

How a top payments processor responded to the largest-ever criminal pilfering of credit-card data, and what other companies can learn from it

Robert Carr was settling in for the evening in a New York hotel on Jan. 12 this year when at 10:30 p.m. he got a phone call that every financial services executive dreads. Carr, CEO of Heartland Payment Systems (HPY), learned that intruders might have hacked into the company's computer network.

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