Poor Call-Center Service Angers Indians, Too

The other day, after her cell phone stopped working during a trip, Beth Tomlinson used a pay phone to call her cell-phone carrier. Her call, like so many others around the world, was answered in Noida, an outsourcing-driven boom town about 20 kilometers outside New Delhi. Tomlinson, a Kansas-native who has lived in India for several years, didn't really care. After all, she was in Noida, too.

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