Indian High Tech Needs to Get with IT

BusinessWeek reader Sudha Kumar says her country's IT sector needs to focus on the customer and assume more risk

The global recession is a wake-up call for the Indian IT industry. The sector had been rocketing along (except for a small dip in the early 2000s), for the past two decades and more, to grow to its current size of $50 billion. As CEO of a Bangalore-based company working in the heart of India's IT corridor, I'm all too aware that in good times you are busy gearing up to service exploding market opportunities. Since this industry was founded on the premise of labor arbitrage, profits were also there to be made.

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