Meet the Open Cloud Manifesto

When Dell (DELL) executive Stephen Schuckenbrock first considered switching the computing giant from using a traditional software package for sales-force management to a so-called cloud service from (CRM), he had one nagging worry: Would Dell be locked in to using forever? "I was concerned about our ability to get off things that don't work," recalls Schuckenbrock, president of Dell's large enterprise business unit, who was previously the company's chief information officer.

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