Cathay Pacific Apologizes to YouTube Temper Tantrum Star

The woman who became a YouTube sensation after a video of her throwing a temper tantrum at the Hong Kong airport has received an apology from Cathay Pacific. According to the South China Morning Post (unavailable online without subscription), the airline gave the unidentified woman, who had a monumental fit after she arrived late at the gate and Cathay employees wouldn’t let her board, an upgrade along with the apology. I can see why the airline did what it did. An employee was the one who made the video, and Cathay had nothing to lose by appearing magnanimous. Still, as a BusinessWeek colleague in New York pointed out to me, had she pulled a stunt like this in the U.S. rather than Hong Kong she would have ended up in a choke hold.

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