Bureaucracy Transformed

The management of a Fortune 100 company recently decided they could no longer support the Experimental Lab in their R&D department. The lab had become a huge bureaucracy that was not creating value for the company, and its innovations, when weighed against its operating costs (almost $1 billion), failed to justify its existence. The company management decided that before downsizing the lab, they’d give it a chance to reinvent itself. The lab’s management then embarked on a participative planning process with its stakeholders to redesign it into a self-sufficient profit center.

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