Indian BPOs Don't Fear U.S. Recession

The country's outsourcing companies are confident the industry's growth will not be stopped by U.S. economic woes or negative portrayals in the press

At the concluding session of Nasscom's BPO Strategy Summit in Bangalore recently, 24/7 Customer's co-founder S Nagarajan made an unusual and passionate plea. He asked the large audience to write letters to newspapers whenever they found articles that portrayed the BPO industry in a negative light. "If you have different experiences from that stated in the articles, you should all write to the editors concerned," he said.

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