The Super User for Your Software Project

To make your company's new system really hum, you need a full-time, non-IT administrator to answer questions, solve problems, and troubleshoot

Who does the Don call when he needs to make an offer that can't be refused? Luca Brasi, of course. Who does Tony turn to when he needs to get rid of a talkative girlfriend? Silvio Dante, for sure. These are people who can be relied on to take ownership of a responsibility no one else wants and who make sure it gets done. There are many of these unsung fictional heroes. Pam from The Office. R2D2.

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