Daptiv's Greenhouse: Collaboration Grows

A new open innovation strategy from the software provider asks users to share and follow up on ideas to help improve service

As a senior project manager at Chase Paymentech Solutions in Dallas, Addie Monson oversees part of enterprise operations at the sprawling company, which processes some 20 billion transactions annually from credit cards and point-of-sale payments. But since February, Monson has had an additional responsibility: helping to innovate the portfolio and project-management software from Seattle software developer Daptiv that is used internally by Chase.

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