Motivate Your Employees Like Jack Welch

Follow the former GE CEO's advice and energize your staff by helping them believe in the mission and understand how to achieve it

I just returned from speaking to hospitality executives in Oslo and Amsterdam as part of my work as a communications coach. While preparing for the presentations, I asked the organizers about the biggest challenge facing hospitality managers in their countries. The answer was exactly what I hear from their U.S. counterparts: motivating employees to offer exceptional customer service. The challenge is universal across countries and industries. Fortunately, so is the solution.

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