McDonald's Specialty Coffee Kick

Jan Fields is the confident dynamo behind McDonald's push into specialty coffees. She says it's ready
Jan Fields is certain her shops can pour cappuccinos and lattes without slowing service. Roark Johnson

Thirty years ago, Janice L. Fields was a brand new McDonald's crew member in Dayton, Ohio, taking orders on the evening shift while her husband, an enlistee in the U.S. Air Force, took care of their three-year-old daughter. Today, Fields is chief operating officer of McDonald's USA. Working from the old office of founder Raymond A. Kroc, she is responsible for 13,800 restaurants, 700,000 employees, and $7.9 billion in annual revenue. But once a crew, always a crew. So here she is, in front of a TV camera for ABC's Nightline, back behind the counter and in an apron, grinning and serving coffee.

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