Foreign Hotels Raise the Bar in Japan

Customer service is a Japanese specialty, but when it comes to high-end hotels, it's the outsiders that earn most of the highest marks

Apart from the fantastic food and beautiful temples, one thing that strikes many first-time visitors to Japan is the customer service, which is probably the best in the world. Whether it's convenience store employees who seemingly can't do enough to help, ticket collectors on bullet trains bowing deeply when leaving a carriage, or the gas station attendants who take away drivers' litter while filling up, in Japan the customer really is king. It's no surprise that many of the 8 million visitors to Japan each year return wondering why they don't get similar service back home.

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